Terms of service

General Terms and Conditions

This website is operated by Maeve Ross. Throughout the site, the terms "we", "us", and "our" refer to Maeve Ross. Maeve Ross offers this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Service Terms", "Terms"), including those additional terms and policies referenced herein and/or available by hyperlink. These Service Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.Please read these Service Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Service Terms. If you do not agree to all the terms of this agreement, then you may not access the website or use any services. If these Service Terms are considered an offer, acceptance is expressly limited to these Service Terms.Any new features or tools which are added to the current store shall also be subject to the Service Terms. You can review the most current version of the Service Terms at any time on this page. We reserve the right to update, change or replace any part of these Service Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Article 1 - Definitions

In these terms, the following definitions apply:

• Reflection period: the period within which the consumer can exercise their right of withdrawal
• Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur
• Day: calendar day
• Duration transaction: a distance contract relating to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time
• Durable medium: any means that enables the consumer or entrepreneur to store information that is personally addressed to them in a way that allows future consultation and unaltered reproduction of the stored information
• Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period
• Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance
• Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication
• Means of distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur being in the same room at the same time
• General Terms and Conditions: the present General Terms and Conditions of the entrepreneur

Article 2 - Identity of the Entrepreneur

Email address: support@Maeve Ross.com
Company name: Maeve Ross

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders established between entrepreneur and consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and they will be sent free of charge to the consumer as soon as possible upon request.If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple manner on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent free of charge to the consumer electronically or by other means upon request.In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favorable to them.If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or destroyed, the agreement and these terms and conditions will remain in force for the rest and the relevant provision will be replaced immediately in mutual consultation by a provision that approaches the intent of the original as closely as possible.Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.Uncertainties about the interpretation or content of one or more provisions of our terms should be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - The Offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

• The price, excluding customs clearance costs and import VAT. These additional costs will be at the customer's expense and risk. The postal and/or courier service will use the special arrangement for postal and courier services regarding import. This Regulation applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (whether or not together with the charged customs clearance costs) from the recipient of the goods.
• Any shipping costs.
• The manner in which the agreement will be concluded and which actions are necessary for this.
• Whether or not the right of withdrawal applies.
• The method of payment, delivery, and execution of the agreement.
• The deadline for accepting the offer, or the period within which the entrepreneur guarantees the price.
• The rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used.
• Whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer.
• The way in which the consumer can check and, if desired, correct the information provided by him in the context of the agreement before concluding the agreement.
• Any other languages in which, in addition to Dutch, the agreement can be concluded.
• The codes of conduct to which the entrepreneur has subjected himself and the way in which the consumer can consult these codes of conduct electronically.
• The minimum duration of the distance contract in the case of an extended transaction.

Optional: available sizes, colors, types of materials.

Article 5 - The Agreement

The agreement is concluded, subject to the provisions in paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set therein.If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur has good grounds for not entering into the agreement based on this investigation, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

1. The visiting address of the entrepreneur's establishment where the consumer can go with complaints;
2. The conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. The information about guarantees and existing after-sales service;
4. The data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided these data to the consumer before the execution of the agreement;
5. The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In case of an extended transaction, the provision in the previous paragraph only applies to the first delivery.Every agreement is entered into under the suspensive conditions of sufficient availability of the products in question.

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the possibility to dissolve the agreement without giving reasons during 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative previously designated by the consumer and announced to the entrepreneur.During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.When the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of a written message/email. After the consumer has expressed his wish to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.If the customer has not made known his intention to use his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 - Costs in Case of Withdrawal

If the consumer makes use of his right of withdrawal, the costs for returning the products will be borne by the consumer. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. However, the condition is that the product has already been received back by the web store owner or conclusive evidence of complete return can be submitted.

Article 8 - Exclusion of Right of Withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.Exclusion of the right of withdrawal is only possible for products:

1. That have been created by the entrepreneur according to the consumer's specifications;
2. That are clearly personal in nature;
3. That cannot be returned due to their nature;
4. That can spoil or age quickly;
5. Whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
6. For individual newspapers and magazines;
7. For audio and video recordings and computer software which the consumer has unsealed;
8. For hygienic products which the consumer has unsealed.

Exclusion of the right of withdrawal is only possible for services:

1. Regarding accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;
2. Whose delivery has begun with the express consent of the consumer before the cooling-off period has expired;
3. Concerning betting and lotteries.

Article 9 - The Price

During the period of validity mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This tie to fluctuations and the fact that any prices mentioned are target prices are stated in the offer.Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or provisions.Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

1. They are the result of statutory regulations or provisions; or
2. The consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

The place of delivery takes place on the basis of Article 5, first paragraph, of the Turnover Tax Act 1968 in the country where the transport begins. In this case, this delivery takes place outside the EU. As a result, import VAT or customs clearance costs will be collected from the recipient by the postal or courier service. Therefore, no VAT will be charged by the entrepreneur.All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 - Conformity and Guarantee

The entrepreneur ensures that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the statutory provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Return of the products must be made in the original packaging and in new condition.The entrepreneur's warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.The guarantee does not apply if:

• The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;
• The delivered products have been exposed to abnormal circumstances or are otherwise carelessly handled or contrary to the instructions of the entrepreneur and/or on the packaging;
• The defectiveness is wholly or partly the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 11 - Delivery and Execution

The entrepreneur will take the greatest possible care when receiving and implementing orders for products.With due observance of what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period.If the delivery is delayed, or if an order cannot be filled or can be filled only partially, the consumer will be informed about this at the latest 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost and is entitled to possible compensation.In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but at the latest within 14 days after dissolution.If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly reported that a replacement article is being delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment are at the expense of the entrepreneur.The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Duration Transactions: Duration, Termination, and Extension

Termination:
The consumer can terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed termination rules and a notice period of at most one month.The consumer can terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated duration, with due observance of the agreed termination rules and a notice period of at most one month.The consumer can terminate the agreements mentioned in the previous paragraphs:

• at any time and not be limited to termination at a specific time or in a specific period;
• at least terminate them in the same way as they were entered into by him;
• always terminate them with the same notice period as the entrepreneur has stipulated for himself.

Extension:
An agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a definite duration.As an exception to the previous paragraph, an agreement entered into for a definite period which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly extended for a maximum period of three months, if the consumer can terminate this extended agreement towards the end of the extension with a notice period of at most one month.An agreement entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of at most one month and a notice period of at most three months in case the agreement extends to the regular, but less than once per month, delivery of daily, news and weekly newspapers and magazines.An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.Duration:
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after a year with a notice period of at most one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In case of an agreement to provide a service, this period starts after the consumer has received confirmation of the agreement.The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.In case of default by the consumer, the entrepreneur has, subject to legal restrictions, the right to charge the reasonable costs made known to the consumer in advance.

Article 14 - Complaints Procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days, after the consumer has discovered the defects.Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its option, either replace or repair the delivered products free of charge.

Article 15 - Disputes

Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. This also applies if the consumer lives abroad.

Article 16 - Contact Information

Questions about the Service Terms can be sent to us via support@maeveross.com